Following are the details of the Bihart return policy that is applicable for all items sold on Bihartsarees.com.
♦In case you have received a defective or a damaged product, you will be eligible for a free replacement or exchange.
♦To return an unused defective/ damaged product, an intimation of the same must be made to Bihart via e-mail to [email protected] or by call to +91 98 999 744 14 within 24 hours from the receipt of the product, and the product must be returned to Bihart within 15 days from the product receipt date.
♦If you are sending us an email, it should contain comprehensive details of the defects/complaints of the order/package delivered to you. Please note that Bihart shall examine the returned products for all such defects/variations, on the basis of the customers’ e-mails.
♦The products returned should be in original condition, unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered. The product shall be considered for exchange/replacement only if the customer meets all the above mentioned criteria.
♦In case the product tag is removed/damaged, return policy will not be applicable for the same.
♦Never send back an item without consulting with us.
Please have your Order Number/Registered Email id, Product Name and your Pick-Up Address information ready before you call.